Frequently asked questions

In most cases, we can send someone out to you on the same day. Call us at 718-627-5781 or e-mail us at info@hoarders911.com.

You can give us a call Monday to Friday, 8AM to 6PM. We are available 365 days a year.

Yes; we have full public and employers’ liability coverage. We also make sure all our individual crew members are insured.

First, you meet with our general manager for a 100% confidential interview. We gather information about the situation and answer any questions or concerns. Then, we provide you with a detailed action plan. Once you approve it, we make careful preparations and begin helping with the situation. Overall, we aim to provide first-class service. We do everything we can to make sure the removal process is as smooth as possible and handled with care.

Of course. You can arrange to give us keys ahead of time. You do not need to be there during the removal. Rest assured, we have over 20 years’ experience handling keys for clients’ homes. We make sure all of our workers have gone through proper security training with regards to the safekeeping of keys.

We have a strict process for hiring new workers, and they all undergo an intensive training program. Rest assured, every worker will be extremely knowledgeable about what to do and also be respectful of your living space.

Part of the extensive training our employees have to go through includes educating them on how to differentiate between items of value and junk. They’ll never throw out anything of worth without first asking your permission, and will always have your needs in mind.

Our professional team is here to help you and your loved ones.
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